Returns & Refunds
Return policies for amusement machine parts and equipment.
Return Eligibility
Eligible items may be returned within the return window specified on the product or order confirmation, subject to the conditions below.
Return Authorization
Customers must obtain return authorization before returning products. Unauthorized returns may be refused.
Restocking Policies
A restocking fee may apply to returned items. The fee varies by product type and condition and is communicated during authorization.
Incorrect Parts
If we shipped an incorrect part, contact us for a return label and correct replacement at no additional cost.
Damaged Shipments
Report damaged shipments immediately with photos. We will arrange replacement or refund per the carrier claim process.
Electrical Components
Electrical components that have been installed or powered on may not be eligible for return due to safety and testing constraints.
Used & Refurbished Products
Used and refurbished products are subject to separate return terms based on condition and warranty.
Special & Custom Orders
Special orders and custom-configured items are generally non-returnable unless defective.
Warranty Claims
Warranty claims are handled separately from returns. See our warranty policy for claim procedures.
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